Return & Refund Policy

At Case Heaven, we want you to love your purchase. Since every product is made to order, please review our return policy before placing your order.

🇺🇸 U.S. Orders

We accept returns on eligible orders shipped within the United States.

To qualify for a return:

• Your return request must be made within 30 days of the purchase date.
• The item must be unused, in its original condition, and in its original packaging.

Case Heaven will provide a prepaid return shipping label for approved U.S. returns.

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method.

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method.

🌍 International Orders

Because our products are made to order, we generally do not accept returns or exchanges for international orders due to change of mind.

If your international order arrives:

• Damaged
• Defective
• With a manufacturing error
• Or you receive the wrong item

please contact us within 30 days of delivery.

Email us your order number along with clear photos of the issue. After reviewing your request, we’ll provide an appropriate solution, which may include a replacement or refund at no additional cost.

If applicable consumer protection laws require us to accept a return, the customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.

❌ Non-Returnable Items

We cannot accept returns or issue refunds for:

• Used or damaged items not caused by our error
• Requests made more than 30 days after delivery or purchase (as applicable)
• Items returned without prior authorization
• Orders placed with the wrong phone model, color, or design selected by the customer

📦 Delivery Responsibility

Once an order has been shipped and marked as delivered by the shipping carrier, Case Heaven is no longer responsible for lost or stolen packages.

If your tracking shows your package as delivered but you cannot locate it, we recommend:

• Checking your mailbox, parcel locker, or delivery location.
• Asking neighbors or members of your household.
• Contacting your local post office or shipping carrier.

We’re always happy to help you open an investigation with the carrier when possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered.

📩 How to Request a Return or Refund

Please email Support@caseheaven.org with:

• Your order number
• A brief explanation of the issue
• Photos (if applicable)

We aim to respond within 1–3 business days.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.