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Your experience matters to us, so don't hesitate to get in touch. We look forward to hearing from you!
Need to make a return?
We want you to love your Case Heaven order. If something isn’t quite right, you can request a return or exchange below. We’ll guide you through the process every step of the way. 💛
Return Center
We want you to love your purchase! If something isn't quite right, we're here to help make it easy.
Start a ReturnYou can request a return or exchange if your item meets our return policy requirements.
Frequently Asked Questions
How do I start a return?
Click the 'Start a Return' button above and follow the simple steps. You'll receive a prepaid return label via email within 24 hours.
How long do returns take?
Once we receive your return, please allow 5-7 business days for processing. Your refund will be issued to your original payment method.
Who pays for return shipping?
We provide a prepaid return label for all eligible returns within the US. International return shipping costs are the responsibility of the customer.
What items are non-returnable?
Final sale items, personalized products, and items marked as non-returnable cannot be returned. Please check the product page before purchasing.