Return & Refund Policy

At Case Heaven, we want you to love your purchase. Please review our return policy carefully before placing an order.

🇺🇸 U.S. Orders (Domestic Returns)

    •    Returns are only accepted within the United States.

    •    You may request a return within 30 days of the purchase date.

    •    Items must be unused, in their original condition, and in original packaging

Once your return is received and inspected, we will notify you regarding approval. Approved refunds will be issued to the original payment method.

🌍 International Orders (Outside the U.S.)

    •    We do not accept standard returns for international orders.

    •    However, if your order was placed outside of the United States and you received:

    •    A damaged product

    •    The wrong product

    •    A misprint or manufacturing error

Please contact us at [your email here] within 30 days of delivery.

Include your order number and clear photos of the issue. Once reviewed, we may offer a refund or replacement, depending on the situation.

❌ Non-Returnable Items

    •    Used or damaged items not caused by our error

    •    Issues reported after 30 days

    •    Items returned without prior approval

📩 How to Start a Return or Refund Request

Email us at heavencase03@gmail with:

    •    Your order number

    •    A brief explanation of the issue

    •    Photos (if applicable)

We aim to respond within 1–3 business days.